Pricing & Service Packages
Clear, simple pricing — designed to feel comfortable and predictable.
I offer a fair Hourly Rate as well as a wide range of Flat Rate Sessions.
Hourly Rate
$65 per hour (1-hour minimum) Billing continues in 15-minute increments after the first hour
Most visits are 1–2 hours ($65–$130)
Not every tech question fits neatly into a package. For open-ended coaching, general troubleshooting, or anything you'd simply like to sit down and work through together, my hourly rate covers it. I bring patience, plain English, and as much time as the task actually needs.
Here are some of the things the hourly rate covers:
Phones, tablets & computers: settings, shortcuts, apps, accessibility (text size/brightness)
Staying connected: email organisation, Facebook/Instagram/Messenger, video calling (FaceTime/Zoom/WhatsApp), sharing photos
Online services: LifeLabs, CRA My Account, Service Canada, Health Gateway BC, safe online shopping, unsubscribing/reducing junk
Home tech: Smart TV coaching, streaming (Netflix/Prime Video/YouTube/Crave), printer/scanner help, Wi-Fi coaching
…And much more…
Flat Rate Packages - A Simple, Low-Pressure Way to Get Help
"Getting Started" Sessions - Each session is $120. Most sessions take about 2 hours, but there’s no pressure to watch the clock.
Phone or iPad Getting Started: Setup, basics, and hands-on practice so things feel clear
Computer Basics Getting Started: Learn files, email, and everyday tasks in a simple way
Video Calling Getting Started: Learn to use FaceTime, WhatsApp, or Zoom to connect to friends and loved ones
Facebook and Social Media: Stay connected with family and much more
Smart TV & Streaming Getting Started: Set up streaming and make everything easy to use
Wi-Fi & Internet Getting Started: Improve reliability, optimize connections, and understand your home internet
Custom Lessons
During your free 20-minute phone consultation, we can plan a custom “Getting Started” lesson on skills and topics of your choice that you would like to learn. Have a look at our Services page and “pick and choose” a skill to start, build, or master.
Everyone learns at a different pace. These sessions are designed to give you a clear, comfortable start — with the option for additional support if you need it.
Popular Packages
Scam Shield Coaching Session - $75: A focused one-hour session on staying safe online
Online scams targeting seniors have never been more sophisticated — or more convincing. This session is designed to leave you feeling confident rather than anxious.
Email Organisation Session — $95: A calm, step‑by‑step session to organise your inbox, reduce junk, and feel in control again.
Confidence Builder — $120 (2 hours): A relaxed session to ask questions, hone skills, and build comfort.
Password Peace of Mind - $110
For anyone who is locked out of accounts, has passwords scattered on sticky notes, or simply wants to feel organized and secure. Includes a custom Grant's Tech Assist Password Binder.
Digital Spring Cleaning & Security Check – $95: For anyone whose computer or tablet is running slowly, showing strange pop-up messages, or simply hasn't had a check-up in a while.
(Premium Service) Preserving Your Digital Legacy - $320
Grant's Tech Assist flagship service — typically one to two visits
Please see the full description on my “Services” page. Includes “Password Peace of Mind” Service.
“Flexible Time” Packages
Buy 5 or 10 hours of time, which can be used flexibly, over multiple visits
$300 for 5 hours, $585 for 10 hours
Makes a great gift for your parents!
Other Services
Monthly Check‑In Plan — $65/month: One hour per month for ongoing coaching, quick fixes, and staying confident.
Shop, Pickup & Install – Flat fee for pickup & delivery, hourly rate for setup and training
For clients who need help choosing, collecting, and setting up a new device or accessory
Sometimes, the hardest part of getting new technology isn't the setup — it's knowing what to buy and actually getting it home. This service takes care of the whole process.
A patient, in-home consultation to figure out exactly what you need and why
Online ordering together, at your pace, through a retailer like Staples or Best Buy
I pick up the item when it's ready — you simply let me know when the confirmation email arrives
Delivery to your home, unboxing, full setup, and a walkthrough so you know how to use it
Common examples: wireless printers, tablets, keyboards, external hard drives, and computer accessories.
Note: All purchases are made by the client directly. My role is to help guide your decision and handle the legwork — not to make financial commitments on your behalf.
Repair Concierge — Flat fee for pickup & delivery, hourly rate for diagnosis and setup
For devices that need professional repair — I handle the logistics so you don't have to.
An honest assessment of whether repair, replacement, or neither is the right call
A recommendation of trusted local repair professionals for the specific problem
Pickup from your home, drop-off at the repair shop, and collection when it's done
Return to your home with full setup, reconnection to your Wi-Fi, and a check that everything is working properly
You deal directly with the repair shop for payment and warranty — I handle the driving, the communication, and the setup on the other end.
Please Note: Here’s What I Don’t Do
Hardware repairs. I don’t open devices or replace internal parts. If hardware repair is needed, I’ll help you find the right next step.
Drill holes or mount TVs/speakers/cameras/thermostats
Complex installations
Lifting or installing large TVs
If needed, I’ll recommend trusted local professionals and help you through the process.
Payment
• Due at the time of service
• Cash, cheque, e-transfer, Visa, Mastercard, Debit
